ChillzLegal

Accessibility Statement

Chillz N.L.E Ltd. ("Chillz", "we", "us", or "our") works to make its website and services accessible to people with disabilities. This statement applies to the Chillz website and services, through which you can discover events and purchase tickets.

Accessibility standard

The Chillz website has been adapted, to the best of our knowledge, in accordance with Israeli Standard IS 5568 at Level AA under the Equal Rights for Persons with Disabilities (Service Accessibility Adjustments) Regulations, 5773-2013, except as described under Known limitations below. This statement describes our work so far; it is not a certification of full conformance.

Accessibility adjustments

We have made accessibility adjustments, including:

  • Keyboard navigation — interactive elements are designed to be reached and operated with a keyboard
  • Visible focus indicators on interactive controls
  • Semantic structure — headings, landmarks, and labels designed to support assistive technologies
  • Color contrast designed to make text and interactive elements readable
  • Alternative text for meaningful images that we provide
  • Responsive design that adapts to different screen sizes and zoom levels
  • Light and dark themes to accommodate different visual preferences
  • Hebrew (RTL) and English (LTR) language support
  • An accessibility menu with display options, available from the accessibility button on the website

Known limitations

Despite our efforts, some content may not yet be fully accessible:

  • Some event descriptions and images are uploaded by event organizers and may not include text descriptions or other accessibility information
  • Embedded third-party content (such as videos, payment forms, and maps) may have accessibility limitations outside our control
  • Some documents, such as PDFs, may not be fully accessible
  • Some steps, such as checkout, may be time-limited; if a time limit is a barrier for you, you may use the alternative channel described under Purchasing tickets another way below or contact our accessibility coordinator

If you cannot access information or complete an action on the website because of an accessibility barrier, contact our accessibility coordinator (details below), and we will try to provide the information or help you complete the action another way.

Purchasing tickets another way

If you cannot complete a ticket purchase on the website because of an accessibility barrier, you may purchase tickets through the following alternative channel: a WhatsApp message to 054-683-3258 (WhatsApp only).

Accessible seating, escort tickets, and venue accessibility

Events listed on Chillz are produced by event organizers, and the venues where they take place are operated by the organizers or by third parties. Information about the physical accessibility of an event's venue, and about the availability of accessible seating and tickets for escorts (companions), is determined and provided by the event organizer. Where the organizer provides this information, it may appear on the event page.

To ask about accessible seating, escort tickets, or venue accessibility for a specific event, contact the event organizer using the contact details provided on the event page, where available, or contact our accessibility coordinator, and we will try to help you reach the organizer.

Compatibility

The website is designed to work with current versions of widely used web browsers and with the screen readers and accessibility settings built into common operating systems. Some features may not work as intended in older or unsupported browsers.

Accessibility coordinator and feedback

We welcome feedback on the accessibility of our website and services. If you encounter an accessibility barrier, have a question, or need information in an alternative format, please contact our accessibility coordinator:

To help us look into the issue, please tell us the page address, what you were trying to do, and the browser and any assistive technology you were using. We aim to respond within a reasonable time. We do not promise a timeline for fixing an issue, and some issues, especially those involving content provided by event organizers or third-party components, may take longer to resolve.

Updates

We may update this statement from time to time. The date at the top of this page shows when it was last updated.

Last updated:

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