Terms of Service

These Terms of Service ("Terms") are a legally binding agreement between Chillz N.L.E Ltd. ("Chillz", "we", "us", or "our") and you ("you" or "User"). By accessing or using our website, mobile application, and related services (collectively, the "Services"), you agree to be bound by these Terms.

If you do not agree to these Terms, do not use the Services.

Section 11 limits Chillz's liability and includes a release of claims. Please read it carefully.

1. Eligibility

You must be at least 13 years old to create an account or make a purchase through the Services. If you are under 18, you may do so only with the consent of a parent or legal guardian, who is responsible for your use of the Services and for any purchase you make. By creating an account or making a purchase, you represent that you meet these requirements.

Some events may be open to minors. Where an event and applicable law permit, a child under 13 may attend the event using a ticket purchased by a parent or legal guardian, who is responsible for the child's use of the Services. Organizers may set age restrictions and other entry requirements for their events, and entry may be refused to anyone who does not meet them.

2. Description of Services

Chillz operates an online platform through which:

Buyers can discover, explore, and purchase tickets to events.
Event Organizers ("Organizers") can create, manage, promote, and sell tickets to events.

Unless Chillz is identified as the seller of a purchase, the Organizer is the seller of the tickets and the provider of the event, and Chillz is not the organizer or producer of the event. Where Chillz collects payment for a purchase, Chillz does so as the Organizer's limited payment collection agent. Your payment to Chillz, or to an account Chillz designates, satisfies your payment obligation to the Organizer to the extent of the payment for the Organizer's ticket. Except where Chillz is the seller, Chillz is authorized to act as the Organizer's limited agent, in the Organizer's name and on its behalf, to conclude the sale of the Organizer's tickets to you, to collect payment, and to process refunds, and Chillz is not a party to the sale.

In some cases, Chillz is the seller. Where Chillz is identified as the seller of a purchase, Chillz sells in its own name for that purchase. The seller's details are shown on the event page, at checkout, or in your purchase confirmation.

3. Account Registration

3.1 Creating an Account

To use certain features of the Services, you must create an account. You agree to:

Provide accurate, current, and complete information during registration.
Keep your account information up to date.
Maintain the confidentiality of your login credentials.
Notify us promptly at support@chillz.com if you suspect unauthorized access to your account.

3.2 Account Responsibility

You are responsible for activity under your account that you authorize and for activity that results from your failure to keep your login credentials secure.

3.3 Account Suspension and Termination

We may suspend, restrict, or terminate your account or your access to all or part of the Services at any time, including if we believe that you have violated these Terms or applicable law, if your account is involved in fraudulent, abusive, or suspicious activity, if we are required to do so by law, or if we discontinue all or part of the Services. We will give you notice where required by law.

You may ask us to close your account at any time by contacting us at support@chillz.com. Closing or terminating an account does not relieve you of obligations arising before it was closed or terminated, including obligations relating to completed purchases.

4. Ticket Purchases

4.1 Purchasing Process

When you purchase a ticket through the Services:

The seller is determined as described in Section 2.
Ticket availability, pricing, and event terms are set by the Organizer, or by Chillz where Chillz is the seller.
Any additional terms of the Organizer that are shown during checkout also apply to your purchase, to the extent consistent with applicable law.
The total price of your purchase, including any service fees, is shown before you complete your purchase.
A purchase is complete only after your payment has been successfully processed and the purchase has been confirmed.

An Organizer's own event terms, refund policy, and checkout terms are an agreement between you and the Organizer. Except where Chillz is the seller, they do not bind Chillz and do not create any obligation for Chillz.

4.2 Ticket Purchases Requiring Approval

Some Organizers may require approval before a ticket purchase is completed. In these cases:

Your payment method may be authorized, or your payment details may be saved, when you place the order.
If the Organizer approves your order, your payment method may be charged.
If the Organizer rejects your order, any authorization for that order will be cancelled or will expire. The time it takes for a pending authorization to be released depends on your card issuer.

4.3 Pricing

Ticket prices are set by the Organizer, or by Chillz where Chillz is the seller, and may include applicable taxes, fees, and service charges. Prices are displayed in the currency shown on the event page or at checkout. Prices may change at any time before purchase, but changes do not affect completed purchases.

4.4 Payment

Payment can be made using the payment methods displayed on the platform. By providing payment information, you represent that you are authorized to use the payment method and that the source of funds is lawful, and you authorize Chillz and its payment processors to charge your payment method for the total amount shown at checkout. Amounts for the ticket are charged on the Organizer's behalf or, where Chillz is the seller, on Chillz's own behalf. Any service fees payable to Chillz are charged on Chillz's own behalf.

Payments are processed by third-party payment processors.

4.5 Tickets and Entry

A ticket grants a revocable right to attend the event, subject to these Terms, the Organizer's terms, and the rules of the event and venue. The Organizer or the venue may refuse entry or remove a ticket holder in accordance with those terms and rules and applicable law. Chillz or the Organizer may cancel an order or ticket in cases of suspected fraud, a chargeback, an obvious error in price or availability, resale or transfer in violation of applicable law or the event's terms, or a violation of these Terms, subject to any refund required by applicable law. Tickets may be transferred or resold only through features that the Services make available or as the Organizer permits, and only in accordance with applicable law.

You are responsible for keeping your tickets, barcodes, and codes safe and private. A ticket may admit only the first person who presents it. To the extent permitted by law, Chillz is not responsible for any ticket or code that is lost, stolen, forwarded, copied, or duplicated after delivery, including for any entry that is refused or allowed as a result.

5. Cancellation and Refund Policy

5.1 Your Right to Cancel

You may cancel a purchase in accordance with the Consumer Protection Law, 5741-1981 and its regulations. An Organizer may offer more favorable terms. Nothing in these Terms or an Organizer's policy limits your rights under applicable law.

5.2 Event Cancellations and Changes

If an event is cancelled, or changed in a way that entitles you to a refund under applicable law or the Organizer's terms, the Organizer is responsible for providing refunds as required by law and its terms. Where Chillz holds the funds for the purchase, Chillz may process refunds on the Organizer's behalf. Where Chillz is the seller of a purchase, Chillz handles refunds for that purchase as required by law.

Except where Chillz is the seller or as required by applicable law, Chillz is not responsible for event cancellations or changes made by Organizers.

Except where Chillz is the seller, and to the extent permitted by law, Chillz is not responsible for travel, accommodation, or other costs that you incur in connection with attending an event, including if the event is changed, postponed, or cancelled.

Except where Chillz is the seller, and without limiting your rights under applicable law, disputes about an event, including its cancellation, changes, refunds, admission, or quality, are between you and the Organizer. Chillz may, but is not required to, help resolve them.

5.3 Requesting a Cancellation or Refund

To request a cancellation or refund, contact us by email at support@chillz.com or contact the Organizer. Except where Chillz is the seller, we may help with your request or forward it to the Organizer, but we are not required to resolve it. This does not limit your rights under applicable law. Approved refunds will be made within the time required by law, to the original payment method where possible.

5.4 Chillz Service Fees

Except where applicable law requires otherwise, service fees payable to Chillz, as described in Section 4.4, are not refundable, including if an Organizer changes an event. Where an event is cancelled, any refund of those fees is made as required by applicable law. Chillz may, in its discretion, refund them in whole or in part. This Section does not limit your rights under applicable law.

6. Event Organizers

6.1 Organizer Responsibilities

If you use the Services as an Organizer, you agree to:

Provide accurate and complete event information.
Deliver the event as described and fulfill all ticket obligations.
Comply with all applicable laws and regulations, including licensing, safety, accessibility, consumer protection, privacy, and marketing laws.
Immediately notify Chillz, and promptly notify ticket holders, of any material changes or cancellations.
Provide refunds in accordance with applicable law and your stated refund policy, and bear the cost of refunds, chargebacks, and payment disputes relating to your events.

If you use the Services as an Organizer or Promoter, our Terms of Engagement, including the Data Processing Addendum and Acceptable Use Policy that form part of them, also apply to that use. If they conflict with these Terms, the Terms of Engagement prevail for your use of the Services as an Organizer or Promoter.

6.2 Chillz's Role

Except where Chillz is the seller of a purchase, Chillz does not produce events or take responsibility for their production, execution, or cancellation. Chillz does not guarantee the quality, safety, or legality of any event or the accuracy of event listings.

Except where Chillz is the seller of a purchase, Organizers and venue operators, not Chillz, are responsible to attendees for the event and the venue, including safety, premises, security, crowd control, and any injury, loss, or damage at or in connection with the event. Chillz does not own, operate, or control venues and, except where Chillz is the seller of a purchase, does not own, operate, or control events.

6.3 Payouts

Chillz may transfer funds collected for an Organizer in accordance with the terms that apply between Chillz and the Organizer. Chillz may withhold or delay payouts, hold reserves, and set off or deduct from amounts owed to an Organizer any fees, refunds, chargebacks, disputed amounts, or other amounts the Organizer owes Chillz, including where there is a dispute, suspected fraud, or a pending or anticipated refund obligation.

7. Prohibited Conduct

You agree not to:

Use the Services for any unlawful purpose or in violation of any applicable law.
Create false identities, multiple accounts, or accounts on behalf of others without authorization.
Post or transmit content that is defamatory, obscene, hateful, discriminatory, threatening, or otherwise objectionable.
Infringe on the intellectual property rights of Chillz or any third party.
Attempt to gain unauthorized access to the Services, other accounts, or Chillz's systems.
Use automated tools (bots, scrapers, etc.) to access the Services without our prior written consent.
Engage in fraudulent activity, including ticket scalping in violation of applicable law.
Interfere with or disrupt the Services or impose an unreasonable burden on our infrastructure.
Upload malicious code, viruses, or harmful content.
Circumvent or disable any security, authentication, or access control features of the Services.

Chillz may suspend or terminate accounts engaged in prohibited conduct, cancel related orders as described in Section 4.5, and pursue legal remedies.

8. Intellectual Property

8.1 Chillz's Intellectual Property

All content, features, and functionality of the Services — including text, graphics, logos, icons, software, and design — are the property of Chillz or its licensors and are protected by applicable intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the Services without our prior written consent.

8.2 User Content

By submitting content through the Services (such as event listings, images, videos, and descriptions), you grant Chillz a non-exclusive, worldwide, royalty-free, transferable, and sublicensable license to use, reproduce, adapt, modify (for example, by resizing, cropping, reformatting, or translating), publish, display, distribute, and create derivative works of that content, in connection with operating, providing, and promoting the Services and the events listed on them, including through our partners, distribution channels, and advertising. The license continues after you remove content to the extent the content has already been distributed or is retained as permitted by law. You represent that you own or have the necessary rights to the content you submit and to grant this license.

Where an Organizer enables social features for an event, you permit Chillz to display your first name and profile photo publicly, including on the event page, and to display social media profile information associated with you, including information obtained from third-party and publicly available sources, to other users, as described in our Privacy Policy, unless you opt out as described there.

If you provide information about another person through the Services, such as the name or contact details of an attendee, you represent that you are authorized to provide it and that you have informed that person, where required by law, that it is being provided.

8.4 Infringement Notices

If you believe that content on the Services infringes your rights, contact us at support@chillz.com with a description of the content, its location on the Services, and the right you believe is infringed. We may remove or disable access to content at our discretion, and may share your notice with the person who submitted the content.

9. Third-Party Services

The Services may include or link to services, content, and features provided by third parties, which are subject to their own terms and policies. Chillz is not responsible for third-party services.

Some features of the Services use Google Maps features and content. Your use of those features and content is subject to the then-current Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy.

10. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, CHILLZ DISCLAIMS ALL WARRANTIES, INCLUDING:

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
THE ACCURACY, RELIABILITY, OR COMPLETENESS OF CONTENT ON THE SERVICES.
THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

Except where Chillz is the seller and to the extent required by law, Chillz does not warrant or guarantee the quality, safety, accuracy, or legality of any event, ticket, or Organizer.

11. Limitation of Liability

In these Terms, the "Chillz Parties" means Chillz and its affiliates, and their respective officers, directors, employees, agents, licensors, and service providers.

TO THE FULLEST EXTENT PERMITTED BY LAW:

THE TOTAL LIABILITY OF THE CHILLZ PARTIES TO YOU, TAKEN TOGETHER AND NOT EACH SEPARATELY, FOR ANY CLAIMS ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE THEORY OF LIABILITY, SHALL NOT EXCEED THE GREATER OF (A) THE FEES PAID TO CHILLZ FOR THE TRANSACTION GIVING RISE TO THE CLAIM, AS DISTINCT FROM AMOUNTS COLLECTED ON AN ORGANIZER'S BEHALF, AND (B) NIS 500.
THE CHILLZ PARTIES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS OR LOST DATA, REGARDLESS OF THE THEORY OF LIABILITY.
EXCEPT WHERE CHILLZ IS THE SELLER, THE CHILLZ PARTIES SHALL NOT BE LIABLE FOR ANY ACTIONS, OMISSIONS, OR DEFAULTS OF ORGANIZERS, INCLUDING EVENT CANCELLATIONS, CHANGES, OR FAILURE TO DELIVER AN EVENT.

THE LIMITATIONS AND EXCLUSIONS IN THIS SECTION 11 APPLY, TO THE FULLEST EXTENT PERMITTED BY LAW, TO ALL CLAIMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, AND TO ALL ASPECTS OF THE SERVICES, INCLUDING CLAIMS RELATING TO:

THE ACTS OR OMISSIONS OF ORGANIZERS (EXCEPT WHERE CHILLZ IS THE SELLER), VENUE OPERATORS, OTHER USERS, AND OTHER THIRD PARTIES.
ANYTHING THAT OCCURS AT OR IN CONNECTION WITH AN EVENT.
UNAUTHORIZED ACCESS TO THE SERVICES OR TO YOUR ACCOUNT, SECURITY INCIDENTS, OR LOSS OR DISCLOSURE OF DATA, EXCEPT AS REQUIRED BY APPLICABLE DATA PROTECTION LAW.
THIRD-PARTY SERVICES.
THE SUSPENSION OR TERMINATION OF AN ACCOUNT OR OF ACCESS TO THE SERVICES.
CHANGES TO, OR THE DISCONTINUATION OF, ANY FEATURE OF THE SERVICES.
DISPUTES BETWEEN YOU AND ORGANIZERS, VENUE OPERATORS, OR OTHER USERS.

EXCEPT WHERE CHILLZ IS THE SELLER, AND TO THE FULLEST EXTENT PERMITTED BY LAW, YOU RELEASE THE CHILLZ PARTIES FROM ALL CLAIMS, DEMANDS, AND DAMAGES OF EVERY KIND ARISING OUT OF OR RELATING TO ANY DISPUTE BETWEEN YOU AND AN ORGANIZER, VENUE OPERATOR, OR OTHER USER, OR TO ANYTHING THAT OCCURS AT OR IN CONNECTION WITH AN EVENT.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, or any refund to which you are entitled under applicable law.

12. Indemnification

You agree to indemnify, defend, and hold harmless Chillz, its affiliates, and their respective officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising from:

Your violation of these Terms.
Your violation of any applicable law.
Your violation of any third-party rights.
Any content you submit through the Services.
Any dispute between you and an Organizer, venue operator, or other user, to the extent the claim arises from your acts or omissions.
Any information you provide through the Services about another person without the right to do so.

This Section does not apply to the extent a claim, loss, or damage is caused by our fault.

13. Privacy

Our Privacy Policy explains how we handle personal information. It is not part of these Terms.

To the extent permitted by law, you consent to Chillz and its service providers monitoring, recording, and analyzing your use of and interactions with the Services, including through session analytics, error and replay tools, chat and support tools, and similar technologies, and your chat and support interactions with us, in each case to operate, secure, and improve the Services, subject to any privacy choices that the Services make available to you. This consent is given in these Terms and does not depend on the Privacy Policy being part of these Terms.

14. Communications and Notices

14.1 Communications and Message Sources

By creating an account or making a purchase, you agree to receive service and operational messages relating to your account and purchases (for example, order confirmations, event updates, and account notifications) by email, SMS, or other channels. We may also send you marketing communications as permitted by law. You may unsubscribe from marketing communications at any time using the method described in the message.

Messages you receive in connection with the Services may come from Chillz or from Organizers:

(a) Messages sent by Chillz. Chillz sends certain messages itself, such as account verification and security messages, one-time codes, purchase confirmations, and Chillz's own service or marketing messages.
(b) Messages sent by Organizers. Organizers are independent businesses, not Chillz's agents or representatives. They may send their own event, marketing, or promotional messages to their own audiences, using their own systems or messaging tools that the Services make available. These tools may use sender names, telephone numbers, or email addresses provided through the Services, including ones that display the Chillz name. Organizers are required to identify themselves in their messages as the law requires. Chillz does not control Organizers' messaging. For each such message, the Organizer alone decides whether, when, to whom, and what to send, is the sender of the message, and is solely responsible for obtaining any consent required by law, honoring opt-out and removal requests, and complying with applicable law, including Section 30A of the Communications (Telecommunications and Broadcasting) Law, 5742-1982, the Protection of Privacy Law, 5741-1981, and the Consumer Protection Law, 5741-1981. Our tools may apply automated checks designed to enforce our policies and applicable law. Those checks do not make Chillz the sender of, or responsible for, an Organizer's messages.

The fact that a message refers to an event ticketed through the Services, displays the Chillz name, or contains a link to a page hosted on the Services does not mean that Chillz sent it. To stop receiving messages from an Organizer, use the opt-out method described in the message or contact the Organizer.

14.2 Notices

All legal notices must be sent to Chillz at support@chillz.com. You agree that we may provide notices, disclosures, receipts, and other communications to you electronically, by email, SMS, or through the Services, that electronic communications satisfy any legal requirement that a communication be in writing, and that your electronic acceptance of these Terms has the same effect as a signature. To the extent permitted by law, a notice to you is effective when sent to the email address or phone number associated with your account or posted through the Services.

14.3 Delivery of Tickets and Notices

Tickets, order confirmations, reminders, and notices about events, including notices of changes and cancellations, may be sent electronically and may be delayed, filtered, or not delivered. To the extent permitted by law, Chillz is not responsible for any delay or failure in delivery caused by carriers, email or messaging providers, or incorrect or outdated contact details. You must keep your contact details current, and you should check the event page for changes before attending. This Section does not limit any obligation that a seller has under applicable law to supply a ticket you purchased.

15. Modifications to the Terms

We may modify these Terms from time to time. We will give reasonable notice of material changes, such as by posting a notice on the Services or by email, and any longer notice required by applicable law. Changes do not apply to purchases completed, or disputes that arose, before the changes take effect.

If you continue to use the Services after changes take effect, the revised Terms apply to that use. If you do not agree to the revised Terms, you must stop using the Services and may close your account.

16. Modifications to the Services

Chillz may modify, update, suspend, or discontinue the Services (or any part thereof) at any time. Discontinuance of the Services shall not give rise to any liability to Chillz, except that obligations with respect to completed purchases will survive as required by applicable law.

17. Governing Law and Jurisdiction

These Terms are governed by the laws of the State of Israel, without regard to conflict of law principles.

Any dispute arising from or relating to these Terms or the Services shall be subject to the exclusive jurisdiction of the competent courts in Tel Aviv-Jaffa, Israel, without prejudice to any mandatory rights you have under applicable law.

Before bringing a court claim against Chillz, you agree to first contact Chillz at support@chillz.com, describe the matter, and give Chillz a reasonable opportunity to resolve it, to the extent permitted by law and without prejudice to any mandatory rights you have under applicable law. This does not prevent you from seeking urgent relief or contacting a regulator.

18. General Provisions

18.1 Entire Agreement

These Terms, together with any additional terms that apply to specific features, purchases, or events, constitute the entire agreement between you and Chillz regarding the Services. To the extent permitted by law, no advice or information, whether oral or written, obtained from Chillz or its staff creates any warranty or obligation that is not expressly stated in these Terms. Except where Chillz is the seller, an Organizer's own terms are a separate agreement between you and the Organizer, as described in Section 4.1.

18.2 Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.

18.3 Waiver

Chillz's failure to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision.

18.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Chillz may assign or transfer its rights and obligations under these Terms without restriction. To the extent permitted by law, where the assignee assumes Chillz's obligations under these Terms, the assignee takes Chillz's place to the extent of the transfer, you will be bound to it as you were to Chillz, and, to that extent, Chillz is released from the obligations arising after the assignment takes effect that the assignee assumes.

18.5 Force Majeure

Chillz shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, terrorism, pandemics, strikes, government actions, internet disruptions, cyberattacks, or failures of third-party providers, such as payment processors, carriers, hosting providers, and other service providers, in each case to the extent beyond our reasonable control. Nothing in this Section limits any payment or refund obligation, or any liability that cannot be excluded or limited under applicable law, including applicable data protection law.

18.6 Language

These Terms may be provided in Hebrew and in English. Each version is intended to have the same meaning. To the extent permitted by applicable law, if the versions conflict, the version that you were shown when you accepted these Terms prevails.

18.7 Survival

Sections 2, 4.1, 4.5, 5, 6.1, 6.2, 6.3, 8, 9, 10, 11, 12, 14, 16, 17, and 18, and any other provision that by its nature should survive, survive the closure or termination of your account and any termination of these Terms.

18.8 Third-Party Beneficiaries

The Chillz Parties are intended third-party beneficiaries of Section 11, including the release in that Section, and the persons named in Section 12 are intended third-party beneficiaries of Section 12. Each of them may rely on and enforce those Sections even though it is not a party to these Terms.

19. Contact Us

If you have questions about these Terms, please contact us:

Chillz N.L.E Ltd.
Company number: 515975272
Email: support@chillz.com
General inquiries: info@chillz.com